If you encounter a problem with a just:in mac application (Just In Engine or Just Control), the ToolsOnAir Support Team will likely ask you for a TOA System Profile, as it contains all necessary information about your system and the application logs. In order to generate such a TOA System Profile, please follow the steps below:
Open the Just Control Configuration Panel and select the appropriate Device. Then switch to the “System” Tab.
Next, make sure the “Logs & Profiles” Tab is active. Then press on the “Save” button and click on “Save All Logs (System Profile)”.
Make sure that you are enter a valid name and to choose an appropriate location to save the compressed (.zip) file. Normally we only require logs from the last seven days. If needed, please include an Apple System Profile as well here (use the option “Include Apple System Profile”). Then use the “Save” button to start the process.
Then please make sure that both applications (Just In Engine and Just Control) have access to the appropriate folder(s), if asked.
During the generation process of the TOA System Profile you will see a spinning wheel next to the “Refresh” button. Please wait until this spinning wheel disappears, before trying to copy the “.zip” file.
