Known Issues (just:play v.4.x)

Audio Monitor of a Channel using Virtual as Output Device

When using a channel with the Just Out engine assigned to a Virtual Device, the audio is sent to the speaker of the Mac twice. This results in an echo and playing audio from other tracks after jump to next. We recommend disabling the Audio Monitor when using the Virtual Device and where Just Control runs on the same Mac.

Using a channel with more than one Video Layer

When using a channel with more than one Video Layer make sure that any live event is only scheduled in the first (lowest) Video Layer. Scheduling live events in another Video Layer can result in unexpected behavior.

Broken Videos

It is important to make sure that all files which should be played out are supported and can be played out. An unlicensed version of the playout engine running on another Mac can be used to test new files. Make sure that the machines are absolutely the same, hardware and software wise. Make sure all Videos are available, in case reference Videos should be used. Trying to play out broken or unsupported Videos can harm the final output and even crash the engine.

Using Videos with Realtime Aspect Ratio change cannot be used as part of a realtime graphics template with the Just Out Engine Output function

While it is possible to apply a realtime aspect ratio change to a Video which is used as a part of a graphics file, the change of the aspect ratio will be ignored during the time the graphics Template is on air. Therefore, we recommend avoiding situations where Video with the wrong aspect ratio are used as part of a realtime graphics template using the Just Out Engine Output Function.

Please take a look at the → ToolsOnAir Helpdesk Knowledgebase for frequently asked questions.

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