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The latency of the Playout system highly depends on the speed and load of the network. For example, clicking the Jump to Next button can be executed in less than a second – but it can also take a few seconds if the network is under heavy load or improperly configured. Because of this we strongly recommend using a dedicated network for communication and a second network for the data transfer.
If the communication between a just:live/just:play user interface and just:connect is interrupted for more than two seconds, the interface will quit and restart automatically, showing the login window with a warning. This mechanism avoids that the user makes any changes which would never be executed by the engine.
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Please contact your local network administrator to solve the underlying network related issue. The ToolsOnAir support team will not be able to help in this case. |