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When using macOS Ventura (13.6.x) or , macOS Sonoma (14.6.x) or higher:

  1. Open the Apple Terminal application.

  2. Enter "sudo spctl --master-disable" (without quotes) and press the Enter key.

  3. You will be asked for the admin password. Enter it and press the Enter key.

  4. Quit the Apple Terminal application.

  5. Open the System Settings application.

  6. Click on “Security & Privacy”.

  7. Authorise yourself to Unlock the pane.

  8. Verify that the “App Store and identified developers” option is selected.

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Refer to just:play v.5 Getting Started or https://toolsonair.atlassian.net/wiki/spaces/TST/pages/3580592354/just+live+just:live v.5 + Getting + Started for the installation process.

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  1. Make a backup of the current installation. The best would be a full backup of the startup disk to another disk. Otherwise, use the the backup functionality of Just Connect or Connect (12.9 Channel - Advanced Tab (v.5.x)) or copy the Channel folder which can be found at “/Library/Application Support/ToolsOnAir/Just Connect” to another storage device.

  2. Make sure you have a valid activation code for the new version. Please → contact us if you do not have a valid activation code.

  3. Download the new playout software version as well as the latest Video device driver and all other driver updates you may need during the installation.

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Warning

Quitting a Just Out engine will stop the current playout.

Info

In case If you stop a channel Channel with a redundant engine defined - using the Just Control configuration Configuration window - only the main engine will be stopped, and the redundant engine will remain on airON AIR.

In case you stop a channel which has the Automated Failover Control option activated - using the Just Control configuration Configuration window - only the main engine will be stopped, failover switches to the redundant engine, and the redundant engine will remain on airON AIR.

3. Update the Operating System and the Video Device Drivers

Warning

Playout of realtime GFX templates may encouter failure, due to an inconsistency in macOS Sonoma. We recommend that all customers who utilize an INTEL-based Mac and realtime GFX continue to utilize macOS 13.6.x Ventura until Apple resolves the issue.

  1. Check which OS version is recommended for the new playout software version from the installer. With version 5.0 we generally support macOS Monterey or higher, which you can download from Apple's App Store.

  2. If you currently run macOS Monterey (12.7.x), go to the “Apple” menu, select “System Preferences” and click on “Software Updates”. On macOS Ventura (13.6.x) or macOS Sonoma (14.6.x), go to the “Apple” menu, select “System Settings”, and click on “General → Software Update”.

  3. Make sure to install all available updates for your software until there are no updates left.

  4. Uninstall the current version using the AJA/Blackmagic Design Uninstall Application and restart the Mac.

  5. Install the latest Video device driver version and all other drivers you may have to update.

  6. Restart the Mac and make sure the Firmware of your Video device is the latest version available.

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  1. Extract the downloaded Playout Software and open the disk image (.dmg).

  2. Quit all running playout applications or deactivate “Stay Alive” in case it is activated.

  3. Drag and drop the Just Playout folder onto the Applications folder, as described above.

  4. While copying, click on “Replace” if you get a warning that a folder already exists.

  5. Delete those applications from the Just Playout folder, which you do not need on the particular machine.

  6. Repeat steps 1–4 on all machines running ToolsOnAir playout Playout software related to the updated Channel.

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  1. Once the new version has finished copying, start Just Connect and Just Control.

  2. Follow the instructions in Chapter 13.2 Activation (v.5.x)  to activate the new version.

  3. If required, restart Just Connect

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  1. In case you would like to use use “Stay AliveAlive”, start all TOA Applications Playout applications using “Stay AliveAlive”.

  2. Otherwise, start all TOA ApplicationsPlayout applications (Just Out, Just Connect, and Just Control) which  that are related to the updated version on this particular machine.

  3. In case you are asked to update the System, agree to do so.

7. Switch to the Primary Playout and Update the Redundant Engine

  1. In case you have a TOA If you are running the Automated Failover Control option, the failover Failover should automatically switch to the Primary Engine after a few seconds.

  2. In case If you have are running another failover solution, switch the failover hardware to the Primary Engine.

  3. Repeat points 3, 4, and 6 also on the machine running the Redundant engine.