Table of Contents
Before continuing make sure to read the article Connecting to the just:store Web-based Administration Interface
Click on Logs in the sidebar.
The Logs Overview will be shown.
Logging View
The just:store administration interface allows for showing all logging activities for easier maintainability.
Date: date of the log entry.
Service: shows the depending service.
Identifier: shows which part of the system produces the log entry.
Message: shows the logged message.
Downloading Logs
just:store allows you to download the logs to a client PC so they can be sent to ToolsOnAir for further investigation.
Press the Download Log Files button.
Press the Download Logs button to open a download dialog to store the files on your PC.
Open a ticket at support.toolsonair.com and attach the downloaded log files to your ticket.
Downloading the log files can take some minutes till you see a download on your browser.
This depends on the network infrastructure.