Known Issues (v2.5)

Owned by Copy Page Tree
Last updated: Sept 29, 2017 by Thomas Staiger
3 min read

Duplicate Names in Repository Folders

Defining two repository folders which contain a file with the same name creates a problem. just:out will find the file in the repository folder that is defined first, even if you dragged the file from the repository folder defined second in just:play. Example in just:connect you define two folders, one called SD and the other HD (in that order). In just:play you drag a video clip called "movie.mov" from the HD folder into the timeline. If there is also a video clip called "movie.mov" in the SD folder just:out will play the file from the SD folder because it is defined before the HD folder.

Communication Issues resulting from an improper Network Configuration

Make sure that the IP configuration of all machines is set up correctly. A non reachable DNS server (or Google DNS server) for example may prevent the proper execution of just:out. In case you experience network problems very often, usage of the network based work flow where the engine and the UI is used on different machines is impossible. In such case we recommend to use just:out/connect and play on the same machine and to configure the network to use the local mode by defining 127.0.0.1 as the default IP address. In addition we strongly recommend to avoid network architectures based on wireless technology.

Using a "Contour ShuttlePRO" changes the UI

When using the shuttle wheel of a Contour ShuttlePRO device for previewing a file in just:play's UI and the mouse cursor is above the workbench or above the timeline, the OS interprets the shuttle movement as a scrolling wheel and therefore moves the scrollbar and/or changes the scaling of the timeline.

Permission error when launching just:connect

When launching just:connect there may be a pop- up window which informs you about missing permissions to save the file "Just Connect". Go to the folder /Library/Application Support/ToolsOnAir and change the permissions using the Finder's "Info" window or the "chmod" command in the Terminal.


Using different TOA software versions

Do not mix different TOA software versions as long as you are not told to do so by a TOA engineer. This means that every just:out, just:connect and just:play user interface should be the same version. For example, you should never use a newer just:out/just:connect with an older version of the user interface and vice versa.

Broken Video Files

It is important to make sure that all files which should be played out are supported and can be played out. An unlicensed version of the play out engine running on another Mac can be used to test new files. Make sure that the machines are absolutely the same, hardware and software wise. Make sure all movies are available, in case reference movies should be used. Trying to play out broken or unsupported movies can harm the final output and even crash the engine.

Please take a look at the → ToolsOnAir Helpdesk Knowledgebase for frequently asked questions.

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