Apple Magic Mouse

The Apple Magic Mouse (all colours) is not compatible with the just:play user interface. Especially clicking on an existing playlist inside the CalendarView is not possible and therefore we highly recommend not to use another mouse or trackpad.

SMB issues using some versions of macOS

Some versions of macOS behave very slowly while connected to a shared storage using SMB. Please execute the following Apple Terminal commands on all Macs running ToolsOnAir playout software to disable SMB 1, which can improve the behavior:

echo "[default]" | sudo tee -a /etc/nsmb.conf

echo "protocol_vers_map=6" | sudo tee -a /etc/nsmb.conf

Duplicate Names in Repository Folders

Defining two Repository folders that contain a file with the same name creates a problem. Just Out will find the file in the Repository folder that is defined first, even if you dragged the file from the Repository folder defined second in the Just Play Lite user interface. Example: in the “Just Play Lite Configuration → Repositories” panel, you can define two folders, one called “SD” and the other “HD” (in that order). In the Just Play Lite application, you drag a video clip called “movie.mov” from the “HD” folder into the timeline. If there is also a video clip called “movie.mov” in the “SD” folder, the Just Play Lite engine will play the file from the “SD” folder because it is defined before the “HD” folder.

Broken, Corrupted or Unsupported Video Files

It is important to verify that all video files intended for playout are of a supported format and are available on the corresponding storage (internal, attached, or networked). Attempting to play broken, corrupted, or unsupported video clips may negatively impact the final output and affect the performance of the built-in Just Play Lite engine.