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[JUPL] Important Notes v.2025.x

[JUPL] Important Notes v.2025.x

Online license activation process

All customers require a v.2025.1 online activation license to be able to play out using the Just Live Lite application without a watermark applied on the SDI, NDI®, SRT, UDP or ST-2110 output. Once the application has been purchased, a license activation code is automatically sent to the e-mail address specified in the order.

If you have not received an email, please first check your spam or junk folder. If the email is still not found, contact us at sales@toolsonair.com using the contact details provided with your order (e.g., company name, email address) so we can verify your case and issue the appropriate license ASAP.

Date and Time Format

Please verify that your macOS Date & Time settings are compatible with the Gregorian Calendar format (Gregorian date formats include the following: “ddmonyy”, “ddmonyyyy”, “mm/dd/yy”, or “mm/dd/yyyy”). Using the Gregorian calendar ensures consistency and accuracy in the Date header, avoiding misinterpretation, synchronization, and activation errors. This is crucial for our Playout solutions to fetch and process the correct Start/Stop Date and Time information.

Customers using an INTEL-based Mac

Important Note: the Just Play Lite application is optimized exclusively for Apple silicon hardware (M1-M4) to provide you with the best performance and experience!

By fully transitioning to the Apple silicon platform, we ensure optimal performance, stability, and compatibility with the latest advancements.

Please refer to our Supported Macintosh Models list for more information.

Customers using an AJA KONA LHe+ or AJA KONA LHi video device

The Just Play Lite application does NOT support the ability to switch to live using an AJA KONA LHe Plus or KONA LHi. Although the video playout and real-time graphics functionalities are fully supported, we recommend our customers to upgrade to a more recent AJA video card such as the KONA 1. Please see our list of Supported Video Devices for more information.

Customers using Composition Builder composition with the “Just Out Engine Output” component in it

The Just Play Lite application does support the “Just Out Engine Output” component to scale and reposition the currently playing video/live event as part of a realtime graphics template. And even it is possible to define the layer in which the image has to be shown in the Composition Builder application, the engine will always use the background layer for playout.

Customers using TeamViewer to access the Mac running Just Play Lite

If you’re planning to use TeamViewer to access a machine running the Just Play Lite application, please verify that you have the following settings deactivated in the “Remote control” panel of the TeamViewer client.

Failing to do so will switch the audio output away from the video device at the same time you connect to the machine running the Just Play Lite application using TeamViewer.

.composition Poster Frames using macOS Sequoia

When using macOS Sequoia (v15.x.x), “.composition” poster frames in the Library are showing only a placeholder element, instead of the real poster frame which has been saved with the template. Launch the Composition Builder application on the machine running Just Play Lite at least once to register it for QuickLook functionality within macOS and reinstate visibility in the Library.

SMB issues using some versions of macOS

We have experienced performance issues with shared storage connections using older versions of the SMB protocol. If you encounter such issues, please contact your storage provider for assistance. Alternatively, you might try using the following macOS Terminal commands, on all Macs running TOA software, to disable the SMB 1 protocol, which may improve the faulty behavior:

echo "[default]" | sudo tee -a /etc/nsmb.conf

echo "protocol_vers_map=6" | sudo tee -a /etc/nsmb.conf

For Customers with more than 5,000 Video files in a single Folder

Whenever a video file is added/removed or changed, the content of the whole folder has to be scanned to update the Library. During our tests, we have observed that this can take a few seconds when there are more than 5,000 files in a folder. Because of this, we recommend limiting the amount of video files in a single folder to a maximum of 5,000.

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