(1) Using a "Contour ShuttlePRO" changes the UI

When using the shuttle wheel of a "Contour ShuttlePRO" device for previewing a file in just:live's UI and the mouse cursor is above the workbench or above a timeline, the OS interprets the shuttle movement as a scrolling wheel and therefore moves the scrollbar and/or changes the scaling of the timeline.

(2) Library not reading (refreshing) metadata

With version 2 it is not possible to schedule movies where the metadata is not available and such movies are shown in red. Reading out the metadata is done in the background and is only started in case metadata is visible in the Library. Changing the width of the Name column so that no metadata column is shown in the Library avoids that the background service is started resulting in unusable movies. Changing the width the order of the columns so that at least one metadata column is shown, or scrolling vertically in the Library solves the problem. We recommend to change the width of the Name column so that at least a few pixels of any other column is shown.

(3) Broken movies

It is important to make sure that all files which should be played out are supported and can be played out. An unlicensed version of the play out engine running on another Mac can be used to test new files. Make sure that the machines are absolutely the same, hardware and software wise. Make sure all movies are available, in case reference movies should be used. Trying to play out broken or unsupported movies can harm the final output and even crash the engine.

(4) Using Movies with RT Aspect Ratio change can not be used as part of a RT graphics template with the Just Out Engine Output function

Even it is possible to apply a RT aspect ratio change to a movie which is used as a part of a graphics file, the change of the aspect ratio will be ignored during the time the graphics Template is on air. Therefore we recommend to avoid situations where movie with the wrong aspect ratio are used as part of a RT graphics template using the Just Out Engine Output Function.

(5) Changing the rundown in the timeline while a movie is paused

Even it is possible to change the rundown while a movie is paused we strongly recommend not to do so and change the rundown only while a movie is playing or at a time where no movie is on air. Changing the rundown while a movie is paused can corrupt the playlist and it is possible that it is not possible to resume the playout until the channel has been restarted.

Please take a look at the → ToolsOnAir Helpdesk Knowledgebase for frequently asked questions.

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