ToolsOnAir System Profile & Support System (v.4.x)

ToolsOnAir System Profile

The System Profile within the Just Control Configuration window is able to gather and save information related to TOA's software that may be important when diagnosing and fixing issues with the software and/or the system it is running on. Attach a newly saved TOA System Profile every time a new support related ticket has been made in the → ToolsOnAir Online Helpdesk. This will allow the support team to get a good overview over the system without the need for the user to give any additional informations.

Open the Just Control Configuration window

To be able to open the window, you have to log in into Just Control and the multi viewer or the just:live/play user interface has to be opened.

  • Select "Show Configuration Panel" under the Channels menu or press cmd-alt-, to open the window.

  • Select a Device in the Connections tab of the Multi Viewer Interface and click on "Configure" at the bottom of the same tab.

Saving a System Profile

Make sure all TOA applications you would like to add the log files to the TOA System Profile are started before saving the System Profile. This is because we can only save log files of applications which are started at the time the System Profile is generated.

  1. Select the Device you would like to save a Tools On Air System Profile from.

  2. Click the System tab.

  3. Click the button right besides “Save”.

  4. Select “Save All Logs (System Profile”).

  5. A window opens which allows defining a Name and Destination.

  6. Define to save between 1 week and 6 months of log files and if excluded logs should be deleted or not.

  7. Add the Apple System Profile ONLY in case Tools On Air has been asking you to do so before. Click Save.

  8. Add the saved System profile to a ticket.

DO NOT include the Apple System Profile if you generate the profile on an active playout channel running just:out. Include the Apple System Profile only on machines which are currently not on air.


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