TOA System Profile (5.1)
If you encounter a problem with your just:in mac/linux system, the ToolsOnAir Support Staff will likely ask you for a TOA System Profile, as it contains all necessary information about your system and the application logs. In order to generate such a Profile, please follow the steps below.
Open the Configuration Panel (within just:control) and select the appropriate Device. Then switch to the System Tab.
Next press on the Save Button and click on “Save All Logs (System Profile)”.
Make sure that you are enter a valid name and to choose an appropriate location to save the zip file. Normally we only require logs from the last seven days. If needed, please include an Apple System Profile as well here (use the option “Include Apple System Profile). The use the Save Button to start the process.
Then please make sure that both applications have access to the appropriate folder.
During the generation process of the TOA System Profile you will see a spinning wheel next to the Refresh Button. Please wait until this spinning wheel disappears, before you are copying the zip file.