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Customers using an INTEL-based Mac
Monterey (12.7.x) or macOS Ventura (13.6.x)
Customers using an INTEL-based Mac can NOT use macOS 14 Sonoma but have to use macOS 12 Monterey or macOS 13 Ventura should not upgrade to macOS Sonoma (14.x) but should continue using macOS Monterey (12.7.x) or macOS Ventura (13.6.x) due to a problem with the realtime graphics format. Macs based on Apple Silicon CPU`s CPUs are not affected and can be used without any limitation.
Simple FX Fade In/Out changes are only taken over after a restart of the Just Out Engine
Even though you can change the setting while the Just Out engine is running, changes are only taken over after a restart of Just Out.
Pressing jump to next right before a timed event (Rule) has to be executed, can cause the event to be skipped as well.
SMB issues using some versions of macOS
Some versions of macOS are behaving behave very slow slowly while connected to a shared storage using SMB. Please execute the following Apple Terminal commands on all Macs running TOA ToolsOnAir playout software to disable SMB 1, which can improve the behaviorbehaviour:
echo "[default]" | sudo tee -a /etc/nsmb.conf
After a restart, the HDMI output of the AJA device connected to the same Mac is sometimes black or broken in case if the DSK (Downstream Keyer) option is activated (DSK IN). This happens independently of our software and there is no way we can control this. The At the same time, the SDI outputs are OK, and therefore we recommend to use using only the SDI outputs for broadcasting in case the channel is configured using DSK In to switch to live.
Audio issues related to the On Air audio preview
In case that If the Just Out and Just Control applications are running on the same Mac and the channel is configured to use the virtual device engine, turning on the On Air audio preview generates a second audio output which is slightly delayed and there . There are some issues after pressing jump to next the “Jump To Next” button in such a situation. We recommend turning the On Air audio preview off while using an engine with a virtual device engine assigned to it running on the same machine.
Duplicate Names in Repository Folders
Defining two repository Repository folders which that contain a file with the same name creates a problem. Just Out will find the file in the repository Repository folder that is defined first, even if you dragged the file from the repository Repository folder defined second in Just Control. Example: in the “Just Control Configuration -> Repositories you → Repositories” panel, you can define two folders, one called “SD” and the other “HD” (in that order). In the Just Control application, you drag a video clip called "“movie.mov" ” from the “HD” folder into the timeline. If there is also a video clip called "“movie.mov" ” in the “SD” folder, the Just Out engine will play the file from the “SD” folder because it is defined before the “HD” folder.
Make sure that the IP configuration of all machines is set up correctly. A non-reachable DNS server (or Google DNS server) for example may prevent the proper execution of the Just Out engine. In case you experience network problems very often, usage of the network-based work flow workflow where the engine and the UI is are used on different machines is impossible. In such case, we recommend to use running the Just Out, Just Connect, and Just Control applications on the same machine and to configure configuring the network to use the local mode by defining 127“127.0.0.1 1” as the default IP address. In additionAdditionally, we strongly recommend avoiding network architectures based on wireless (Wi-Fi) technology.
Using different TOA software versions
Do not mix different Tools On Air Playout software versions as long as you are not told to do so by a TOA engineerthe ToolsOnAir support team. This means that every Just Out, Just Connect, and Just Control should be the same version. For example, you should never use a newer Just Out /and Just Connect version with an older version of the user interface Just Control and vice versa.
Broken Video Files
It is important to make sure that all files which that should be played out are supported and can be played out. An unlicensed (trial) version of the play out Just Out playout engine running on another Mac can be used to test new files. Make sure Please verify that the machines are absolutely the same , ( hardware and software wise). Make sure Esnure that all movies are available , in case if reference movies should be used. Trying to play out broken faulty or unsupported movies can harm the final output and even crash the engine.
Please take have a look at the → ToolsOnAir Helpdesk Knowledgebase for frequently asked questions.