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Customers using an INTEL-based Mac should not upgrade to macOS Sonoma (14.6.x) but should continue using macOS Monterey (12.7.x) or macOS Ventura (13.6.x) due to a problem with the realtime real-time graphics format. Macs based on Apple Silicon CPUs are not affected and can be used without any limitation.
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Some versions of macOS behave very slowly while connected to a shared storage using SMB. Please execute the following Apple Terminal commands on all Macs running ToolsOnAir playout software to disable SMB 1, which can improve the behaviourbehavior:
echo "[default]" | sudo tee -a /etc/nsmb.conf
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After a restart, the HDMI output of the AJA device connected to the same Mac is sometimes black or broken if the DSK (Downstream Keyer) option is activated (DSK IN). This happens independently of our software, and there is no way we can control this. At the same time, the SDI outputs are OK, and therefore we recommend using only the SDI outputs for broadcasting in case the channel is configured using DSK In to switch to live.
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Make sure that the IP configuration of all machines is set up correctly. A non-reachable DNS server (or Google DNS server) for example may prevent the proper execution of the Just Out engine. In case you experience network problems very often, usage of the network-based workflow where the engine and the UI are used on different machines is impossible. In such a case, we recommend running the Just Out, Just Connect, and Just Control applications on the same machine and configuring the network to use the local mode by defining “127.0.0.1” as the default IP address. Additionally, we strongly recommend avoiding network architectures based on wireless (Wi-Fi) technology.
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It is important to make sure that all files that should be played out are supported and can be played out. An unlicensed (trial) version of the Just Out playout engine running on another Mac can be used to test new files. Please verify that the machines are absolutely the same (hardware and software). Esnure Ensure that all movies are available if reference movies should be used. Trying to play out faulty or unsupported movies can harm the final output and even crash the engine.
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